PRIVACY POLICY Effective Date: March 24, 2025

INTRODUCTION

Exotic Lash Xtensions & Beauty By Mimi ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you access our website, purchase our products or services, interact with our customer support or AI Agents, or communicate with us via SMS or other communication channels.By accessing our services, you agree to the terms outlined in this Privacy Policy. We may update this Privacy Policy periodically, and changes become effective upon posting. We encourage you to review this policy regularly.

AI TECHNOLOGY DISCLOSURE AND DISCLAIMER

We use AI-powered systems ("AI Agents") to assist with customer support, provide product information, and deliver services.

Nature of AI Interaction:

Interactions with our AI Agents are automated. We will always clearly disclose when you're interacting with a bot.

Data Collection & Processing:

Conversations may be logged and reviewed to improve our services.

Anonymized data may be used to train our AI systems.

You may request deletion of your AI conversation history by contacting support@https://exoticlashxtensionsandbeautybymimi.com.

Limitations:

AI responses may be inaccurate or incomplete.

AI responses are not professional advice.

Company policies override any AI-generated content.

Content Disclaimer:

AI-generated responses may not reflect the official stance of Exotic Lash Xtensions & Beauty By Mimi.

Limitation of Liability:

We are not liable for any damages arising from AI interactions, including but not limited to reliance on inaccurate information or system errors.

Opt-Out:

You can opt-out of AI interactions by requesting a human representative.

INFORMATION WE COLLECT

We collect information you voluntarily provide and data that is collected automatically when you use our services.

Personal Data:

Includes your name, email, phone number, billing/shipping address, and demographic data.

Derivative Data:

Includes browser type, IP address, device info, pages viewed, and access times.

Financial Data:

Includes credit card or payment information processed by Stripe, PayPal, or Intuit. We do not store this data directly. Their privacy policies are linked below:

Stripe: https://stripe.com/privacy

PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Intuit: https://www.intuit.com/privacy/

Social Networking Data:

If you link accounts or log in via social platforms, we may collect profile and public information.

Mobile Device Data:

Includes device ID, model, location, and settings if you access our platform via mobile.

Other Data:

Includes any information you provide in surveys, contests, or giveaways.

HOW WE USE YOUR INFORMATION

We use your information to:

Provide services and process purchases

Deliver emails, newsletters, and SMS messages

Improve user experience and support

Conduct analytics and advertising

Comply with legal obligations

A2P 10DLC SMS COMPLIANCE

Collection & Usage: When you opt-in to receive SMS messages from Exotic Lash Xtensions & Beauty By Mimi, we collect your phone number and related data to:

Send appointment reminders, service notifications, confirmations, and promotions

Improve communication and user support

Explicit Consent Disclosure:

By providing your phone number, you consent to receive SMS messages from Exotic Lash Xtensions & Beauty By Mimi at 469-829-4618. Message frequency varies. Message and data rates may apply. Reply HELP for help; STOP to cancel.

No Data Sharing:We do NOT sell or share your SMS opt-in data

or phone number with third parties or affiliates for marketing purposes.

Opt-Out Instructions:

You can opt out at any time by texting STOP. You will receive a final confirmation message and no further texts.

DATA SHARING AND THIRD-PARTY PROCESSORS

We may share your data only when necessary to fulfill services, with trusted third parties such as:

Payment processors (Stripe, PayPal, Intuit)

CRM providers (HighLevel CRM)

Email and SMS providers

Hosting platforms

All third parties are contractually required to safeguard your information.

We also reserve the right to disclose your information:

If required by law

To protect our rights or safety

During a business transfer or acquisition

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

Remember preferences

Analyze user behavior

Deliver personalized ads

You can control cookies through your browser settings.

DATA RETENTION

We retain your data as long as needed for business or legal purposes. You may request deletion of your data at any time, subject to legal and operational obligations.

DATA SECURITY We implement technical and organizational safeguards to protect your data. However, no method of transmission is 100% secure. You use our services at your own risk.

YOUR RIGHTS

You have the right to:

Access and correct your data

Withdraw consent

Request deletion of your data

Opt out of marketing communications

Receive a copy of your data

To exercise these rights, contact: support@https://exoticlashxtensionsandbeautybymimi.com

CALIFORNIA RESIDENTS – CCPA RIGHTS

California residents have the right to:

Know what personal data we collect

Request data deletion

Opt out of data sales (we do not sell your data)

Contact us to exercise your rights: support@https://exoticlashxtensionsandbeautybymimi.com

COPPA COMPLIANCE

We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it immediately.

FAIR INFORMATION PRACTICES

In case of a data breach, we will notify users via email within 7 business days.

CAN-SPAM COMPLIANCE

We only send email to users who have opted in. You may unsubscribe at any time by clicking the link at the bottom of our emails or contacting us at support@https://exoticlashxtensionsandbeautybymimi.com.

CONTACT INFORMATION For questions, concerns, or to exercise your rights, contact us at:Email: support@https://exoticlashxtensionsandbeautybymimi.com

Phone: 469-829-4618

Mailing Address: 1020 W Park Blvd, Suite #7, Plano, TX, 75075is this a2p compliant